Effective Date: 11/1/2024

Introduction

At Radiant Minds, we value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe—especially when it comes to your Private Health Information (PHI). We follow all relevant privacy laws, including HIPAA, to ensure your information is handled with care and transparency.

What Information We Collect

When you contact us, whether for a treatment referral, an appointment request, or just to ask a question, we may collect:

  • Your name, phone number, and email address so we can communicate with you.
  • Health insurance information
  • Health-related information (PHI) when needed for referrals or scheduling.
  • Your SMS and communication history with us, to help improve our services.

Why We Collect Your Information

We use your information to:

  • Refer you to the right treatment options.
  • Schedule and confirm appointments
  • Answer your questions and provide support.
  • Ensure we comply with HIPAA and other privacy laws.
  • We never share the information collected during the SMS opt-in process with anyone else.

SMS Consent and Your Choices

We send text messages to keep you updated about appointments, referrals, and practice updates. Here’s how it works:

  • Opting In: You must give us permission to text you by checking a box on our website or form. This box won’t be pre-checked or required.
  • Opting Out: You can unsubscribe anytime by replying “STOP” to a message. We won’t send any further texts unless you re-subscribe.
  • Need Help? Reply “HELP” email us at contactus@radiantmindsma.com or call (978) 955-2582.
  • Message Costs: Standard messaging rates may apply.

When We Share Your Information

We take your privacy seriously. We only share your information in these cases:

  • With our healthcare providers and staff for scheduling, referrals, and treatment.
  • With trusted service providers who help us manage appointments or send messages.
  • When legally required, such as for compliance with regulations.
  • All of this is done in full compliance with HIPAA to protect your health information.

How We Keep Your Data Safe

We use strong security measures like encryption and access controls to keep your information private and secure. Since we handle health-related data (PHI), we follow HIPAA security standards to ensure it’s always protected.

How Long We Keep Your Information

We keep your information only as long as needed—whether for referrals, scheduling, or legal compliance. Any health-related data is stored according to HIPAA regulations.

Your Rights & Control Over Your Information

You have the right to:

  • See, update, or correct your personal details.
  • Request deletion of your information, unless we’re legally required to keep it.

If We Transfer Data

If we ever need to transfer your data, we’ll ensure it’s protected and compliant with privacy laws.

Our Commitment to Privacy Laws

We follow all relevant privacy laws, including HIPAA to make sure your information is handled responsibly.

Have Questions? Contact Us!

If you have any questions about your privacy or our policies, feel free to reach out:

  • Email: contactus@radiantmindsma.com
  • Phone: (978) 955-2582